Our Policies

Clarence Regional Library has the following policies and procedures in order to provide equal access to resources and ensure the quality of service to all.

• Childrens and Young Adults Policy
• Circulation Policy
• Collection Development Policy
• Clarence Regional Library Collection Management Plan
  • Appendix 3 – DRAFT CRL Disaster Management Plan
  • Appendix 9 – ALIA standards and guidelines for public libraries
  • Appendix 10 – Access to Information in NSW Public Libraries
• Fines and Fees Waiving Policy 
• Internet Policy
• Local Studies Collection Development Policy 
• Parents Guide to the Internet
• Schedule of Fees and Charges
• Volunteer Policy

• Customer Service Charter
• Customer Service Charter – Key Performance Indicators
• Bellingen Shire Libraries Customer Feedback Forms
• Clarence Valley Libraries Customer Feedback Forms

• Clarence Regional Library – Strategic Plan 2012-2022
• Clarence Regional Library – Stategic Action Plan 2012-2022
• Clarence Regional Library – Local Studies Review and Strategic Plan
• Clarence Regional Library – Local Studies Strategic Plan – Progress report March 2016

• Clarence Regional Library Youth Survey 2013
• Clarence Regional Library – Collection Survey 2015
• Clarence Regional Library User/Non User Survey 2016
• Clarence Regional Library Digital Literacy Survey of Library users 2016

Click to access the Clarence Regional Library Advisory Committee minutes and reports>>