Our Policies

Clarence Regional Library has the following policies and procedures in order to provide equal access to resources and ensure the quality of service to all.

• Fines and Fees Waiving Policy – 2019
• Childrens and Young Adults Policy – 2018
• Circulation and Membership Policy – 2018
• Collection Development Policy – 2018
• Clarence Regional Library Collection Management Plan – 2018
  • Appendix 1 – CRL Collection Development Policy
  • Appendix 2 – CRL Local Studies Collection Development Policy
  • Appendix 3 – CRL Disaster Management Plan and Recovery Plan
  • Appendix 4 – Sample supplier specification
  • Appendix 5 – CRL STACK Collection Guideline
  • Appendix 6 – CRL Magazine Deselection
  • Appendix 11 – ALIA standards and guidelines for public libraries
  • Appendix 12 – Library Council of NSW – Living Learning Libraries 2013
  • Appendix 13 –  Library Council of NSW – Access to Information in NSW Public Libraries
  • Appendix 14 – Office of film and Literature Classification – Information for Libraries
• Local Studies Collection Development Policy 
• Parents Guide to the Internet
• Schedule of Fees and Charges
• Volunteer Policy

• Customer Service Charter
• Customer Service Charter – Key Performance Indicators
• RESPECT  – what we mean…
• Bellingen Shire Libraries Customer Feedback Forms
• Clarence Valley Libraries Customer Feedback Forms

• Clarence Regional Library – Strategic Plan 2012-2022
• Clarence Regional Library – Stategic Action Plan 2012-2022
• Clarence Regional Library – Local Studies Review and Strategic Plan
• Clarence Regional Library – Local Studies Strategic Plan – Progress report March 2016

• Clarence Regional Library Youth Survey – 2013
• Collection Needs Survey – 2015
• Collection Needs Survey report – 2018
• Clarence Regional Library User/Non User Survey – 2016
• Clarence Regional Library Digital Literacy Survey of Library users 2016

Click to access the Clarence Regional Library Advisory Committee minutes and reports>>