Our Policies

Clarence Regional Library has the following policies and procedures in order to provide equal access to resources and ensure the quality of service to all.

• CRL Collection Development Policy – June  2020
• CRL Childrens and Young Adults Policy – April 2020
• CRL Circulation and Membership Policy – 2018
• Clarence Regional Library Collection Management Plan – 2018
  • Appendix 1 – CRL Collection Development Policy apr2018
  • Appendix 2 – CRL Local Studies Collection Policy
  • Appendix 3 – DRAFT CRL local studies disaster management and recovery plan
  • Appendix 4 – Sample supplier specification
  • Appendix 5 – CRL STACK Collection Guideline
  • Appendix 6 – CRL Magazine Deselection
  • Appendix 11 – ALIA standards and guidelines for public libraries
  • Appendix 12 – Library Council of NSW – Living Learning Libraries 2013
  • Appendix 13 –  Library Council of NSW – Access to Information in NSW Public Libraries
  • Appendix 14 – Office of film and Literature Classification – Information for Libraries
• CRL Fee Waiving Policy – March 2020
• CRL Internet Policy – April 2020
• CRL Local Studies Collection Policy – December 2020
• CRL Volunteer Policy – April 2020 
• Parents Guide to the Internet
• Schedule of Fees and Charges
• Terms and Conditions for Photo Consent

• Customer Service Charter
• Customer Service Charter – Key Performance Indicators
• RESPECT  – what we mean…
• Bellingen Shire Libraries Customer Feedback Forms
• Clarence Valley Libraries Customer Feedback Forms

• Clarence Regional Library – Strategic Plan 2012-2022
• CRL – revised Strategic Action Plan 2012-2022 september 2021 review
• Clarence Regional Library – Local Studies Review and Strategic Plan
• CRL – Local Studies Strategic Plan Progress report February 2021

• Clarence Regional Library Youth Survey – 2013
• Collection Needs Survey – 2015
• Collection Needs Survey report – 2018
• Clarence Regional Library User/Non User Survey – 2016
• Clarence Regional Library Digital Literacy Survey of Library users 2016

Click to access the Clarence Regional Library Advisory Committee minutes and reports>>